We are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase, please refer to our refund and return policy below.
- Return Conditions
Customers may apply for a return or refund in the following situations:
Product has a manufacturing defect
Product was damaged during transportation
Received the wrong product (not matching the order)
⚠️ Please note: Except for the above situations, we do not accept return requests based on personal reasons (such as dislike, mistaken purchase, etc.).
- Application Deadline
Customers must submit a return or refund application within 7 days of receiving the goods. Applications submitted after this period may not be accepted. - Return Process
To apply for a return, please follow these steps:
Contact Customer Service
Provide your order number and a description of the problem
Provide clear photos or videos as evidence
Customer service will provide a return address and follow-up instructions after review.
- Refund Policy
Refunds will be processed after the return application is approved.
Refunds will be returned to your original payment account.
Processing time is typically 5–10 business days (depending on the bank or payment platform). - Shipping Costs
Return shipping costs will be borne by this website if the return is due to product quality issues or incorrect shipment. - Non-Returnable Items
Returns or exchanges may not be supported in the following situations:
man-made damaged goods
Applications submitted after the return deadline
Failure to provide valid proof of purchase or evidence.
- Contact Us
For any questions, please contact:
Email:
Phone:
Address: